At S Four Solutions Publishing, we are committed to providing the highest level of service and satisfaction to our authors. Our Refund Policy is designed to be clear, fair, and transparent, ensuring that you understand your rights and our procedures. This policy applies to all services offered, including content writing, proofreading, editing, DTP, pagination, cover designing, and consulting for printing and publishing.
Refund Eligibility
- Service Dissatisfaction:
- If you are not satisfied with the quality of a service provided, you may request a refund. Refunds are considered on a case-by-case basis and are dependent on the nature of the dissatisfaction and the specific service rendered.
- Incomplete Services:
- If a service is not completed within the agreed-upon timeframe, you may be eligible for a partial or full refund, depending on the extent of the work completed and the reasons for the delay.
- Errors and Omissions:
- If there are significant errors or omissions in the work delivered that deviate from the agreed-upon specifications, a refund request may be considered.
Refund Request Process
- Initial Contact:
- To initiate a refund request, please contact our customer support team at support@sfourspublishing.shop within 14 days of receiving the service. Provide your order details, the specific issues you encountered, and any supporting documentation or evidence.
- Review and Assessment:
- Our team will review your request and assess the situation. We may ask for additional information or clarification to fully understand the issue.
- Resolution Proposal:
- After reviewing your request, we will propose a resolution. This may include a revision of the work, additional support to address the issue, or a partial or full refund.
- Final Decision:
- If a refund is deemed appropriate, we will process it within 7-10 business days. Refunds will be issued using the same method of payment used for the original purchase.
Conditions and Limitations
- Non-Refundable Services:
- Certain services, such as consultations and initial deposits for custom projects, are non-refundable once rendered.
- Revision Opportunities:
- Before a refund is considered, we will offer opportunities for revisions and corrections to address any issues. Refunds are generally a last resort after all other options have been exhausted.
- Partial Refunds:
- In cases where a significant portion of the service has been satisfactorily completed, partial refunds may be issued based on the proportion of work completed and the nature of the issues encountered.
- Multiple Requests:
- Refund requests for multiple services or repeated requests for refunds on different projects may be subject to additional scrutiny and evaluation.
Contact Information
If you have any questions or need further assistance with our refund policy, please do not hesitate to contact our customer support team at support@sfourspublishing.shop or call us at [Phone Number]. We are here to help and ensure your experience with S Four Solutions Publishing is positive and satisfactory.
We are dedicated to providing exceptional service and support to our authors. Our refund policy is designed to ensure fairness and transparency, reflecting our commitment to your satisfaction and success. Thank you for choosing S Four Solutions Publishing.